Contact

The fastest way to reach us is by email at hello@breezofile.com. There is no contact form here, because a form would mean collecting data we would rather not hold.

Reporting a problem with a tool

If a conversion fails or produces something unexpected, the most useful things to include are: which tool, which browser and version, the approximate file size and dimensions, and any message shown on the row that failed.

Please do not attach the file itself unless you are comfortable sharing it. We cannot reproduce a failure from a file we never receive during normal use, but in most cases the format, size and browser are enough to identify the cause.

Requesting a tool

Tool requests are welcome and genuinely influence what gets built next. It helps to say what you were trying to do rather than only naming a format, because the best answer is sometimes a different conversion than the one being asked for.

Privacy questions

Questions about data handling can be sent to the same address. Our privacy policy explains what is and is not collected; if something there is unclear, tell us and we will fix the wording rather than just answering privately.

What we genuinely cannot help with

We cannot recover a file. Because conversions run entirely inside your browser, we never receive a copy of anything you process. There is no server-side history, no temporary storage and no cache on our side to retrieve from. If you overwrote an original, the only copy that ever existed was on your device.

We cannot tell you what was in a file you converted, when you converted it, or how many times you have used a tool. None of that is recorded, and it is not modesty about logging practices — the information never leaves your machine in the first place.

We also cannot restore an image that lost quality. Lossy conversion discards data permanently, and no later step can reconstruct it. If quality matters, keep the original and convert a copy.

Response times

This is a small operation, so replies are usually within a few working days rather than the same hour. Bug reports that include the browser, the tool and the file size get answered fastest, because they can be reproduced immediately rather than needing a round of questions first.

Advertising and business enquiries

Use the same address and mention the subject in the first line so it gets routed quickly.